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Support Genix vulnerabilities
Support Genix has 3 known vulnerabilities in this database. The most recent published record is dated 1 Sep 2026.
- Known vulnerabilities
- 3
- Active installs
- 2,000+
- Latest version
- 1.4.54
- Last updated
- 6 Sep 2026
- Most recent
- 1 Sep 2026
Find it in your WordPress dashboard under Plugins. Severity is based on the CVSS score published with the CVE where one is available.
| Vulnerability | Severity | Affected | Fix | Published |
|---|---|---|---|---|
| Authentication bypass CVE-2026-19806 | High 8.8 | Up to 1.4.52 | Fixed in a later version (latest 1.4.54) | 1 Sep 2026 |
| Path traversal CVE-2026-15932 | Medium 5.3 | Before 1.4.48 | Fixed in 1.4.48 | 1 Aug 2026 |
| Broken access control CVE-2026-14862 | Low 3.7 | Before 1.4.48 | Fixed in 1.4.48 | 31 Jul 2026 |
Read the published descriptions
- CVE-2026-19806, 1 Sep 2026
- The Support Genix - Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` - yielding approximately 19.5 bits of entropy - combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site. CVE record
- CVE-2026-15932, 1 Aug 2026
- The Support Genix WordPress plugin before 1.4.48 does not prevent directory traversal in its ticket-attachment download route, allowing unauthenticated attackers to read arbitrary files with an allowlisted extension - including other users' private ticket attachments - from the server. CVE record
- CVE-2026-14862, 31 Jul 2026
- The Support Genix WordPress plugin before 1.4.48 does not properly authorize access to support-ticket attachment downloads, allowing unauthenticated users who obtain the stored attachment file name to download other users' private ticket attachments. CVE record
What to do if you run Support Genix
If you run Support Genix, open WordPress and check the installed version in Plugins. Compare it with the affected versions in the vulnerability record. If a fixed version is available, take a current backup and update to that version or the latest supported release.
If no fixed version exists, consider disabling and removing the plugin or replacing it with a maintained alternative. After dealing with the affected software, check administrator users, unexpected file changes, redirects, unfamiliar pages and security logs for signs that the site may already have been altered.
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