Website support services for UK businesses
Your website, performing at its best.
We look after the technical health of business websites, from routine maintenance and backups to accessibility, performance, security and urgent repairs. Support starts from £59 a month.
A free website assessment. No obligation, and a clear price before any work starts.
Organisations we have worked with
Website support based on what is actually happening
Good website support starts with evidence. Before changing a site, it helps to know what software it runs, what has changed recently, whether its backups are usable and where a fault is occurring.
A slow page, for example, might be caused by oversized images, JavaScript blocking the browser, a database problem, poor caching or an overloaded server. A broken contact form could be a WordPress problem, but it could just as easily involve DNS, SMTP authentication or the receiving mail system. Treating every problem as a plugin issue wastes time and can introduce new faults.
Our website support work covers that wider technical picture. Where WordPress is involved, updates are considered alongside theme and plugin compatibility rather than installed blindly. For significant changes, the sensible sequence is backup, test, change and verify, with a recovery path available if something goes wrong.
You can also run our free website tools when you want a quick view of accessibility, page speed or SEO issues before deciding what needs attention.
Our web support services
Pick the area you need help with, or ask us to look at the whole site.
Website support
Day-to-day technical care, maintenance and urgent fixes.
WordPress and WooCommerce
Specialist help for the platform behind most business sites.
Accessibility
Testing and fixes against WCAG 2.2.
Speed and search
Faster pages and clearer signals for search engines and AI tools.
Security and email
Protection, recovery and the records behind reliable email.
Hosting
Keep your host or move to managed WordPress hosting.
A website you can depend on. Support you can count on.
We have spent more than two decades in web development and website support, working with national and international clients across the globe.
- 20+ yearsbuilding, fixing and supporting business websites
- National and internationalclients supported across the UK and around the world
- NHS, Coca-Cola, IHGamong the organisations we have worked with
Website maintenance, backups and security
Routine maintenance is less visible than a redesign, but it is what stops technical debt building quietly in the background. Unsupported plugins, old PHP versions, expired certificates, forgotten administrator accounts and failed scheduled tasks can all become operational problems.
Our care plans include regular software updates, off-server backups, uptime monitoring and security checks. Backups matter because recovery is a separate requirement from prevention. The UK National Cyber Security Centre recommends keeping important data backed up and knowing how it can be restored after an incident.
Maintenance also means checking the result of a change. A WordPress update can complete successfully while changing a menu, checkout, form or script elsewhere on the site. That is why useful website maintenance goes beyond pressing an update button.
For sites with a specific security concern, see our website security guidance. If a site has already been compromised, hacked website repair covers malware removal, backdoor checks, hardening and recovery work.
Accessibility and Core Web Vitals need proper testing
Automated scores are useful signals, but they do not tell the whole story. Accessibility testing should consider whether people can move through a page using a keyboard, understand form errors, identify controls and consume content with appropriate structure and contrast. WCAG 2.2 is the current W3C recommendation and organises accessibility requirements around perceivable, operable, understandable and robust content.
Our free accessibility checker can identify many machine-detectable WCAG issues. For deeper assessment, an accessibility audit combines automated scanning with manual keyboard and screen reader testing.
Speed needs the same distinction between a score and the underlying experience. Google's Core Web Vitals measure loading performance with Largest Contentful Paint, responsiveness with Interaction to Next Paint and visual stability with Cumulative Layout Shift. Real-user data can therefore reveal problems that a single laboratory test misses.
Use our page speed checker for an initial Lighthouse mobile test, or read about Core Web Vitals and page speed optimisation when performance needs ongoing work.
Hosting problems, migrations and emergency website fixes
You do not have to move hosting just because you need technical support. Our Hosting Support plan costs £39 a month and is designed for organisations that want to keep their existing host while somebody manages issues such as SSL, DNS, server troubleshooting and email setup.
Managed WordPress Hosting is £69 a month and includes UK-based hosting, migration, daily off-server backups, SSL, CDN, staging and managed WordPress updates.
A migration needs more care than copying files from one server to another. DNS, SSL, email routing, database configuration and redirects can all affect the result. Where URLs change, redirect mapping is particularly important because broken or missing redirects can leave users and search engines requesting pages that no longer exist. See website migration for the migration service.
For an immediate fault, the Emergency Fix service covers one incident for £249 where it falls within scope. We aim to respond within two working hours, and there is no charge if we cannot fix an in-scope issue.
Website care plans
Reliable hosting. Regular maintenance. One less thing to worry about. Compare all plans
Essential Care
For brochure sites that need to stay updated, backed up and online.
£59 a month
£590 a year
Rolling monthly, or pay annually.
- Weekly core, plugin and theme updates
- Daily off-server backups
- 24/7 uptime monitoring
- Security scanning and hardening
- Monthly health report
- Email support, next business day
Most popular
Professional Care
For business sites where downtime costs money. Our most popular plan.
£119 a month
£1,190 a year
Rolling monthly, or pay annually.
- Everything in Essential
- 60 minutes of development time every month
- Fixes within 24 to 48 hours
- Speed and Core Web Vitals monitoring
- Monthly accessibility scan
- Phone and email support, 7 days
Premium Care
For ecommerce and high-traffic sites that need a proactive team on call.
£249 a month
£2,490 a year
Rolling monthly, or pay annually.
- Everything in Professional
- 3 hours of development time every month
- 4-hour response, 6-hour resolution
- WooCommerce and payment testing
- Quarterly SEO and conversion review
- Direct line to your engineer
Every plan covers WordPress, PHP and general websites. Magento and ecommerce websites need Premium Care.
Larger organisation or public sector body? Ask about Enterprise Care with an agreed SLA, 1-hour response and 4-hour resolution.
Web support plans with a defined scope
Some websites need routine technical care. Others need development time, faster incident response or closer attention to ecommerce and performance. The support level should reflect what the website does for the organisation rather than simply how many pages it contains.
- Essential Care, £59 a month or £590 annually: weekly core, plugin and theme updates, daily off-server backups, uptime monitoring, security scanning, a monthly health report and next-business-day email support.
- Professional Care, £119 a month or £1,190 annually: Essential features plus 60 minutes of development time each month, fixes within 24 to 48 hours, Core Web Vitals monitoring, a monthly accessibility scan and phone and email support seven days a week.
- Premium Care, £249 a month or £2,490 annually: Professional features plus three hours of monthly development time, priority two-hour emergency response, WooCommerce and payment testing, quarterly SEO and conversion review and a direct line to your engineer.
You can compare the full scope on the website support pricing page.
Free website checks
Run a quick test on any public page. Results appear on screen.
A Google Lighthouse mobile test with Core Web Vitals.WCAG accessibility checker
Scores up to five pages against WCAG 2.2 A and AA.Colour contrast checker
Contrast ratio, WCAG pass or fail and passing colours.WordPress security scanner
Vulnerable plugins, signs of hacking, SSL and theme detection.WordPress error finder
Paste an error to find the cause and the fix.SEO checker
Checks the on-page basics search engines read first.
Common questions
Answers to the questions we hear most about this.
What does website support include?
It depends on the plan, but support can include software updates, backups, uptime monitoring, security checks, performance monitoring, accessibility scanning and development time. The scope of each plan is set out clearly on the pricing page.
Can you support a website without moving it to your hosting?
Yes. Hosting Support costs £39 a month and is designed for businesses that want to keep their current hosting provider while receiving help with server issues, SSL, DNS, domains, email setup and related technical problems.
How much does ongoing website support cost?
Essential Care starts at £59 a month or £590 annually. Professional Care is £119 a month or £1,190 annually, and Premium Care is £249 a month or £2,490 annually.
Can you help if my website is already broken?
Yes. The Emergency Fix service covers diagnosis and repair of one incident for £249 where the fault is within scope. We aim to respond within two working hours, and there is no charge if an in-scope issue cannot be fixed.
Do automated accessibility and speed scores tell me everything I need to know?
No. Automated testing is useful for finding measurable problems, but some accessibility issues require manual keyboard or screen reader testing, while real-world performance can differ from a one-off laboratory test. Automated checks are best treated as diagnostic evidence rather than the whole assessment.
Sources and further reading
Focus on your business. We’ll take care of your website.
From everyday updates to ongoing care, we keep your website working.