The team that answers the phone
Web Support Services exists because too many businesses are left holding a website nobody looks after: the agency moved on, the freelancer vanished, the hosting company only sells upgrades. We are the boringly reliable alternative.
Engineers first, everything else second
Real engineers in Lancashire, not a reseller desk
Part of Box 4 Digital Group
Web Support Services is the website support arm of Box 4 Digital Group Ltd (company number 11032071), the UK digital group behind established platforms in the transport and professional services sectors. That means we run large production websites of our own every day: tens of thousands of pages, ecommerce, membership systems and the 3am problems that come with them. The discipline we apply to our own platforms is exactly what your site gets.
- Registered UK limited company since 2017
- We operate our own high-traffic platforms daily
- Support is our product, not an afterthought
Prevention, evidence, ownership
What we believe about website support
Three rules shape everything we do. First: prevention beats rescue, so plans focus on the quiet weekly work that stops emergencies. Second: evidence beats promises, so every client gets monthly reports with real numbers: uptime, speed scores, issues fixed. Third: you own everything, your domain, your hosting, your code and your content, always in your name, documented, with no hostage-taking if you ever leave.
- No contracts: we keep clients by being useful
- Plain English, never jargon walls
- Fixed prices agreed before work starts
We use our own medicine
The paperwork, out in the open
Company
Box 4 Digital Group Ltd trading as Web Support Services. Company number 11032071. Registered office: Suite 114 Business First, Davyfield Road, Blackburn, Lancashire BB1 2QY.
Contact
Call 0208 088 8371 seven days a week, or email info@websupportservices.co.uk. Existing clients get tracked support through the client helpdesk.
Payments
Card and Direct Debit payments are processed by Stripe. We never see or store your card details, and every plan can be cancelled from your own billing portal.