More than 20 years of website experience
Websites have changed considerably over the past two decades, but the fundamentals of dependable support have not. A business website needs somebody to understand how it is built, keep the underlying technology current, spot problems before they become larger failures and make sensible technical decisions when something changes.
Our experience covers more than 20 years of web development and website support for national and international clients across the globe. Clients we have worked with include the NHS, Coca-Cola and IHG. That breadth of experience matters because website problems are rarely identical. A brochure site, an established PHP application and an ecommerce store can fail in very different ways.
We apply that experience to practical website care rather than treating maintenance as a box-ticking exercise. When software is updated, the important question is not simply whether the update completed. It is whether the website still behaves as expected afterwards and whether there is a usable recovery point if it does not.
Practical website support for existing sites
Most support work is less dramatic than rebuilding a website. It is the regular technical work that keeps an existing site usable: applying updates, maintaining backups, investigating errors, monitoring availability and dealing with changes that gradually affect performance or security.
A routine plugin update can expose a conflict with a theme. A new marketing script can slow an important page. A server change can reveal code that depends on an old PHP version. An expired certificate, DNS error or hosting problem can take a healthy website offline without anybody changing the site itself.
Our recurring website maintenance plans provide a defined level of ongoing care, while separate services cover work such as migrations, accessibility auditing, malware recovery and PHP upgrades. The objective is straightforward: your website should have an appropriate maintenance routine, useful monitoring and a clear technical response when something needs attention.
Maintenance based on checks, backups and evidence
Updating WordPress core, plugins and themes is important, but installing updates without a recovery plan creates unnecessary risk. WordPress documentation recommends backing up a site before an update, particularly because an update may affect files or the database.
Our care plans combine scheduled maintenance with off-server backups, uptime monitoring and security work. Professional Care and Premium Care add further monitoring and development time according to the level of support the website needs. You can see exactly what is included on our website support pricing page.
We take the same evidence-led approach to other technical work. Performance issues can be investigated using tools such as Lighthouse and Core Web Vitals data. Accessibility work can be assessed against WCAG 2.2 rather than relying on a visual impression of the page. Security problems require investigation of the site and its environment, not simply another security plugin.
Website accessibility, speed and security change over time
A website can pass a check today and develop a problem next month. New content, plugins, third-party scripts, server changes and software updates all alter the technical environment.
For accessibility, WCAG 2.2 provides testable success criteria for making web content more accessible to people with disabilities. Automated scans are useful for finding certain classes of issue, but they do not replace every form of human testing. Our website accessibility services include both monitoring and more detailed audit work where appropriate.
Performance has similar nuances. Google's Core Web Vitals focus on loading performance, responsiveness and visual stability through LCP, INP and CLS. Lab testing can help diagnose a page, while field data can show how real visitors experience it. Our page speed optimisation work uses those measurements to identify practical causes rather than treating a single score as the whole picture.
Website support with a clear scope
We prefer website support to be specific. Essential Care is designed for brochure sites that need routine maintenance and monitoring. Professional Care adds development time, faster support and ongoing performance and accessibility checks. Premium Care provides the additional cover required for ecommerce and high-traffic sites.
All care plans can cover WordPress, PHP and general HTML or CMS websites. Magento and all ecommerce websites, including WooCommerce stores, require Premium Care.
For organisations that want to retain their current hosting provider, Hosting Support covers the technical management of that environment. Managed WordPress Hosting is available where hosting and WordPress management are required together.
Focus on your business. We’ll take care of your website. For the practical detail behind each level of support, read how our website support works.