WordPress support that fixes it properly
Plugin conflicts, white screens, failed updates, PHP errors: we live in WordPress every day, so we have seen your problem before. UK-based WordPress support with real engineers, not a ticket queue.
Why WordPress needs a specialist, not a generalist
Core, theme, plugins, PHP: we work across every layer
WordPress problems have WordPress causes
A typical business site runs WordPress core, a theme and 15 to 30 plugins from different developers, all moving at different speeds on top of PHP and MySQL. When something breaks, the cause is usually the interaction between those layers, not any one of them. Generalist IT support switches plugins off until the symptom disappears. We read the error logs, find the actual conflict and fix the cause, so it stays fixed.
- White screens and critical errors traced through server logs, not guesswork
- Plugin conflicts reproduced on a staging copy before we touch your live site
- Fixes documented so the same fault never surprises you twice
Controlled updates beat blind auto-updates
Updates and PHP moves, without the breakage
Most WordPress damage is self-inflicted: an update batch applied blind, or a hosting company force-upgrading PHP under a site that was never tested for it. PHP 8.1 security support ended in December 2025, so staying still is no longer safe either. Our weekly WordPress maintenance routine applies updates in a controlled order with backups first and checks after, and our PHP upgrades are rehearsed on staging before they go anywhere near production.
- Backup taken before every update run, restore point always ready
- Visual and functional checks on key pages after each cycle
- PHP compatibility audited plugin by plugin before upgrading
WordPress support services, end to end
One team for every WordPress job, from a broken contact form to a full rescue. Part of our wider website support service.
Errors and white screens
Critical errors, 500s, white screens, broken layouts and misbehaving forms diagnosed from the logs and properly fixed.
Updates and maintenance
Weekly core, plugin and theme updates with backups before and checks after. The discipline that prevents most callouts.
Learn moreWooCommerce support
Checkout failures, payment gateways, stock sync and order email problems handled with revenue on the line.
Learn moreSpeed optimisation
Specialist WordPress tuning: caching, image optimisation, plugin bloat control and Core Web Vitals fixes.
Learn moreMalware removal
Hacked WordPress site cleaned, backdoors closed, Google warnings removed, then hardened against round two.
Learn morePHP compatibility
Safe upgrades from end-of-life PHP, with themes and plugins tested on staging first and a rollback plan on standby.
Is your website slower than your competitors?
Run a real Lighthouse speed test free. See your scores and the exact fixes that would make your site faster.
From broken to looked-after in three steps
Tell us what is wrong
Send the symptoms, or just your web address if you are not sure. You can also run our free speed test first to see what we would see.
We diagnose and fix
An engineer takes a backup, finds the root cause in the logs and fixes it. You get a plain-English explanation of what happened and why.
We stop it happening again
Most clients move onto a care plan afterwards: weekly updates, monitoring and included fix time, so the next fault is caught before you notice it.
WordPress support plans
Monthly rolling, cancel any time, prices exclude VAT. Sign up online and onboarding starts today.
Essential Care
For brochure sites that need to stay updated, backed up and online.
£59 /month
£590 /year
- Weekly core, plugin and theme updates
- Daily off-server backups
- 24/7 uptime monitoring
- Security scanning and hardening
- Monthly health report
- Email support, next business day
Professional Care
For business sites where downtime costs money. Our most popular plan.
£119 /month
£1190 /year
- Everything in Essential
- 60 minutes of development time every month
- Same-day emergency response
- Speed and Core Web Vitals monitoring
- Monthly accessibility scan
- Phone and email support, 7 days
Premium Care
For ecommerce and high-traffic sites that need a proactive team on call.
£249 /month
£2490 /year
- Everything in Professional
- 3 hours of development time every month
- Priority 2-hour emergency response
- WooCommerce and payment testing
- Quarterly SEO and conversion review
- Direct line to your engineer
All prices exclude VAT. Cancel monthly plans any time. Secure card and Direct Debit payments powered by Stripe.
Frequently asked questions
What does WordPress support include?
Everything the platform throws at you: core, plugin and theme updates, plugin conflict diagnosis, white screen and error fixes, PHP compatibility work, security patching, backups, speed tuning and small development changes. Our plans bundle it into one monthly price with a UK engineer on the end of the phone.
Why is my WordPress site showing a white screen?
The white screen of death is almost always a fatal PHP error: a plugin conflict after an update, a theme function that broke on a newer PHP version, or memory exhaustion. We diagnose it from the server error logs, disable the failing component safely and apply a proper fix rather than just switching plugins off and hoping.
Can a plugin update break my WordPress website?
Yes, and it is the most common failure we see. Two plugins can each work fine but clash with each other, or an update can drop support for your PHP version or theme. That is why we update in a controlled sequence with backups beforehand and visual checks afterwards, never in one blind batch.
How much does WordPress support cost in the UK?
One-off fixes typically cost £75 to £150 an hour at UK agencies. Our monthly plans are £59, £119 and £249 excluding VAT, which include updates, backups, monitoring and fix time. A single prevented incident usually covers months of the fee. Everything is listed on our pricing page.
Do you fix hacked WordPress sites?
Yes. Our malware removal service finds and removes infections, closes the backdoors, requests Google blacklist removal and hardens the site afterwards, with a 30-day re-infection guarantee. Support plan clients get security scanning that usually catches trouble first.
Which PHP version should my WordPress site run?
PHP 8.2 or newer. PHP 8.1 security support ended on 31 December 2025, so sites still on it are running unpatched. Upgrading blind can break older themes and plugins, which is why we test compatibility on a staging copy first. See our PHP upgrade service for the safe route.