Website backups that pass the restore test
Our website backup services keep daily copies of your site off your server, hold 30 days of restore points and test-restore them on a schedule. Because a backup nobody has ever restored is just a hope with a timestamp.
Why host-only backups fail exactly when you need them
A backup your attacker can reach is not a backup
Same server, same account, same ransomware
Most businesses believe they are covered because their host "does backups". But those backups usually sit on the same server as the site, inside the same hosting account. Every disaster that kills the site can kill the backup with it: a disk failure takes both, a suspension locks you out of both, and ransomware encrypts the backup folder along with everything else. When the 43% of cyber attacks that target small businesses find yours, a backup the attacker can reach is not a backup.
- Server failure destroys site and backup together
- Account suspension locks you out of your own copies
- Malware and ransomware routinely encrypt or infect on-server backup folders
Three copies, two media, one off-site
The 3-2-1 rule, in plain English
Engineers have used the same standard for decades: three copies of your data, on two different types of storage, one of them off-site. For a website that means the live site, a daily backup on storage separate from your web server, and a copy held with a different provider. Set up this way, no single failure, mistake or attack can reach every copy at once. It is not complicated. It just has to be done, checked and kept running, which is where DIY setups quietly die.
- 3 copies: live site plus two independent backups
- 2 types of storage, so one technology failing cannot take both
- 1 copy off-site, beyond your host and your attacker
What our website backup services include
Backups are bundled into every care plan, because we refuse to maintain a site we cannot roll back.
Daily off-server copies
Files and database backed up every day to storage separate from your hosting account, following the 3-2-1 rule.
Scheduled test restores
We restore your backups to a private environment on a schedule and record the result. Restorability is proven, not assumed.
30 days of retention
A rolling month of daily restore points, so we can roll back to before a hack or a bad change you noticed late.
Database and files together
Content, orders, uploads, themes, plugins and configuration all captured as one consistent set, not a files-only export.
Restores done for you
When something breaks, you send one message and we handle the restore. Paired with hacked website repair when malware is involved.
Proof in your monthly report
Every maintenance plan report lists backup runs and the latest test restore, so you can see it working.
What a restore looks like from your side
You tell us what went wrong
Hack, botched update, deleted pages or a site that will not load. One email or call to 0208 088 8371 starts the clock.
We pick the right restore point
From 30 days of daily copies we choose the newest clean one, restore it privately first and check it works.
Your site comes back, cause fixed
We restore live, then close whatever caused the loss: vulnerable plugin, weak password, failing disk. You get a plain-English incident note.
The numbers behind the discipline
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Plans that include proper backups
Tested off-server backups come standard with Essential Care. Add hosting support or monitoring if you want us watching the rest too. Prices exclude VAT.
Essential Care
For brochure sites that need to stay updated, backed up and online.
£59 /month
£590 /year
- Weekly core, plugin and theme updates
- Daily off-server backups
- 24/7 uptime monitoring
- Security scanning and hardening
- Monthly health report
- Email support, next business day
Hosting Support
Keep your current host. We manage it: server updates, SSL, DNS, email and fixes.
£39 /month
£390 /year
- Works with any UK or global host
- SSL certificates managed and renewed
- DNS and domain management
- Server-level troubleshooting
- Email setup and deliverability basics
- Migration help when you outgrow your host
Uptime & Security Monitoring
Know before your customers do. Monitoring with real alerts and action.
£29 /month
£290 /year
- 1-minute uptime checks, 24/7
- Instant email and SMS alerts
- Malware and blacklist monitoring
- SSL expiry monitoring
- Monthly uptime report
- We investigate every incident
All prices exclude VAT. Cancel monthly plans any time. Secure card and Direct Debit payments powered by Stripe.
Frequently asked questions
Does my hosting company already back up my website?
Probably, but host backups usually live on the same server, under the same account, as the site they protect. If the server fails, the account is suspended or ransomware encrypts the disk, the backup goes down with the site. You need at least one copy held somewhere your host cannot touch.
What is the 3-2-1 backup rule?
Keep three copies of your data, on two different types of storage, with one copy held off-site. For a website that means the live site, a backup on separate storage, and a third copy in a different location with a different provider. It exists so that no single failure, however bad, can take out every copy at once.
How often should a website be backed up?
Daily as a minimum for any business site, because a week of lost enquiries or orders is expensive. Shops and booking sites should back up more often, since every hour of lost database is lost revenue. Our plans take daily off-server copies as standard, with more frequent database snapshots for ecommerce.
How much do website backup services cost in the UK?
Standalone backup tools cost a few pounds a month but leave you to monitor and restore them yourself. Ours are included in every care plan from £59 a month excluding VAT, and a restore is something we do for you, not a support article you follow at midnight.
How do I know my website backup actually works?
You restore it. That is the only test that counts. Businesses discover corrupt archives, missing databases or half-finished exports on the day they need them most. We run scheduled test restores to a private environment and record the result, so the answer is evidence, not hope.
How long should website backups be kept?
Long enough to recover from problems you notice late. Hacks and content mistakes are often discovered weeks after they happen, so a rolling three days of copies is not enough. We keep 30 days of daily restore points, letting us roll back to before an infection or bad change, not just to yesterday.
Can you restore my website if it has already been hacked?
Yes. If you have clean backups we restore the most recent uninfected copy, then patch the hole that let the attacker in. With no usable backup, our hacked website repair service cleans the live site instead. Restoring from a clean copy is faster and cheaper.