Website down? We get you back online today
A website down is money and trust draining away by the hour. Call 0208 088 8371 and a UK engineer starts diagnosing straight away: no ticket queue, no callback promise, no jargon. Fixed fee of £149 per incident, and if we cannot fix it, you pay nothing.
Common causes we fix same day
Nine out of ten "my website is down" calls come down to one of these. All of them are routine for us, even when they look terminal from your side.
Plugin update broke the site
An update ran, the site died. We roll back safely, find the conflicting plugin or theme and reapply updates without the breakage.
Hosting expired or suspended
Missed renewal email, failed card, suspension notice. We deal with the host, get the account restored and set renewals so it cannot recur.
White screen of death
A blank page usually means a PHP fatal error underneath. We read the server logs, pinpoint the failing code and bring the site back.
Database connection error
"Error establishing a database connection" means WordPress cannot reach its data. Corrupted tables, wrong credentials or a crashed MySQL server: all fixable.
Hacked or defaced
Strange pages, spam links, a Google red warning. We isolate the site, remove the malware and close the backdoors.
Hacked site repairSSL certificate expired
Browsers now block sites with expired certificates, so an SSL lapse looks like a total outage. We reissue, install and set auto-renewal.
From panic to fixed in three steps
Call or book, and tell us what you see
Ring 0208 088 8371 or pay the fixed £149 online. An engineer takes the exact error, the timeline and your hosting details, and starts within 2 working hours.
We diagnose before we touch anything
Server logs, database, DNS, certificates and recent changes get checked first. We take our own backup before any repair, so a fix can never make things worse.
Fixed, explained, and protected
You get the site back, the root cause in plain English, and specific advice to stop it happening again. No fix, no fee, no lecture.
What downtime really costs, and what it should not cost you
Diagnosis first, invoice only if we fix it
Every hour offline is quietly expensive
Customers who hit a dead site rarely try again later, they go to the next result. Google notices extended downtime too, and if the outage is a hack, a red browser warning can linger long after the fix. That is why we treat emergencies as emergencies: respond fast, fix the cause not the symptom, and document what happened.
- Response within 2 working hours, 7 days a week
- One engineer owns your incident from first call to fixed
- Any platform: WordPress, WooCommerce, custom PHP
Monitoring spots most outages before customers do
The cheapest emergency is the one that never happens
Almost every site we rescue had the same three gaps: updates nobody applied, no uptime monitoring, and a backup nobody had ever tested. Our website support plans close all three, and tested off-server backups mean that even a worst case becomes a restore, not a rebuild.
- Care plans from £59 a month include emergency response
- Daily off-server backups, test-restored regularly
- 24/7 monitoring means we often fix issues before you see them
Emergency pricing, no surprises
Fixed fees agreed before work starts. Pay securely online by card or Direct Debit and we begin within 2 working hours. Prices exclude VAT.
Emergency Fix
Site down, broken or misbehaving? We diagnose and fix it fast.
£149 per incident
- Response within 2 working hours
- Diagnosis and fix of one incident
- Any platform: WordPress, Woo, custom PHP
- Root cause explained in plain English
- Prevention advice included
- No fix, no fee
Hacked Site Rescue
Malware removed, site restored, Google warnings cleared.
£249 one-off
- Full malware scan and clean
- Backdoors found and closed
- Google blacklist removal request
- Security hardening after cleanup
- 30-day re-infection guarantee
- Incident report for your records
Professional Care
For business sites where downtime costs money. Our most popular plan.
£119 /month
£1190 /year
- Everything in Essential
- 60 minutes of development time every month
- Same-day emergency response
- Speed and Core Web Vitals monitoring
- Monthly accessibility scan
- Phone and email support, 7 days
All prices exclude VAT. Cancel monthly plans any time. Secure card and Direct Debit payments powered by Stripe.
Frequently asked questions
Why is my website down?
The usual suspects, in order: hosting that has expired or been suspended, a plugin or theme update that failed, an expired SSL certificate, a database connection error, a DNS change gone wrong, or a hack. We can normally tell which one it is within minutes of looking, and most of them are fixable the same day.
How much does it cost to fix a website?
Our emergency fix is £149 per incident excluding VAT, covering diagnosis and repair of one problem, on a no fix, no fee basis. Hacked site rescue, which involves malware removal and hardening, is £249. If you want breakages handled before they happen, care plans start at £59 a month.
How quickly can you fix my website?
We respond within 2 working hours of your call or order. The most common failures, plugin conflicts, database errors, white screens and expired SSL certificates, are usually fixed the same day. Hacked sites can take longer because we clean them properly rather than quickly.
Can you fix a website you did not build?
Yes, that is most of our emergency work. WordPress, WooCommerce, custom PHP, old sites whose developer has vanished: we take them all. You do not need to know how the site was built, you just need to be able to get us access to the hosting or domain account.
My website shows an error message. What should I do first?
Note the exact wording of the error and when it started, then stop clicking. Repeated failed admin logins can trigger lockouts, and restoring random backups can make things worse. Call us on 0208 088 8371, tell us the message, and let us look before anything else changes.
What do you need from me to fix my site?
Ideally your hosting control panel login, or failing that, access to the domain registrar. If you have neither, we can usually help you recover them. Credentials go through our encrypted onboarding form, never over email, and we tell you exactly what we touched afterwards.
Will my website go down again after you fix it?
Every fix comes with the root cause explained in plain English and specific prevention advice. Most outages trace back to no maintenance: unapplied updates, no monitoring, no tested backup. A care plan from £59 a month makes the next incident a non-event instead of a repeat emergency.
How visible is your website on Google right now?
Run our free SEO checker. It scans any page in about 30 seconds and shows the exact issues holding back your rankings.