Website maintenance cost and support pricing

Website maintenance plans from £59 a month

The right maintenance level depends less on the number of pages a site has and more on what happens if it fails, how often it changes and how much technical attention it needs between routine updates.

• Essential Care, £59 a month or £590 a year. For brochure sites that need to stay updated, backed up and online. Weekly core, plugin and theme updates; daily off-server backups; 24/7 uptime monitoring; security scanning and hardening; monthly health report; email support, next business day.
• Professional Care, £119 a month or £1,190 a year. For business sites where downtime costs money. Our most popular plan. Everything in Essential; 60 minutes of development time every month; fixes within 24 to 48 hours; speed and Core Web Vitals monitoring; monthly accessibility scan; phone and email support, 7 days.
• Premium Care, £249 a month or £2,490 a year. For ecommerce and high-traffic sites that need a proactive team on call. Everything in Professional; 3 hours of development time every month; 4-hour response and 6-hour resolution; WooCommerce and payment testing; quarterly SEO and conversion review; direct line to your engineer.

The plan cards above give the headline comparison. The practical difference is the amount of ongoing technical involvement available once routine maintenance has been covered.

Which websites are covered by each support plan

All care plans cover WordPress, PHP and general HTML or CMS websites. A brochure website, company information site or non-ecommerce PHP site can therefore use Essential, Professional or Premium according to the level of support required.

Magento and all ecommerce websites require Premium Care. That includes WooCommerce stores. Ecommerce sites have additional failure points because an apparently healthy website can still have a broken cart, payment method or order process. Premium Care therefore includes WooCommerce and payment testing as part of the plan.

For WooCommerce-specific detail, see WooCommerce support. If your existing website needs technical management but you want to retain its current hosting company, see Hosting Support.

What development time covers

Essential Care is centred on scheduled maintenance, monitoring, backups and support. Professional and Premium add a monthly allocation of hands-on development time for websites that need regular technical changes as well as routine care.

• Professional Care: 60 minutes of development time every month.
• Premium Care: 3 hours of development time every month.

This allocation is separate from the routine maintenance already included in the plan. It gives the higher plans capacity for practical website changes and development work without treating every alteration as part of the weekly update cycle.

Where a requirement is a larger standalone project rather than continuing maintenance, a separate technical service may be more appropriate. Examples include a website migration, PHP upgrade or full accessibility audit.

Emergency response and ongoing monitoring

The plans also differ in how quickly urgent support is handled. Essential Care provides email support, next business day. Professional Care includes fixes within 24 to 48 hours and phone and email support, 7 days. Premium Care includes a 4-hour response and 6-hour resolution and a direct line to your engineer.

A response period is not the same as a guaranteed repair period. Some incidents can be diagnosed and fixed quickly, while others depend on hosting providers, external services, damaged data or incompatible third-party code.

Professional Care adds speed and Core Web Vitals monitoring and a monthly accessibility scan. Premium Care adds WooCommerce and payment testing plus a quarterly SEO and conversion review. These checks are useful because website quality changes as new content, code and third-party services are introduced.

If you have a single urgent incident rather than an ongoing maintenance requirement, see our Emergency Fix service.

Monthly and annual website support pricing

Care plans can be paid monthly on a rolling basis or annually. The published annual prices are lower than paying the corresponding monthly amount for 12 separate months.

• Essential Care: £59 a month or £590 a year.
• Professional Care: £119 a month or £1,190 a year.
• Premium Care: £249 a month or £2,490 a year.

Separate recurring services are also available where a full care plan is not the right fit. Hosting Support is £39 a month or £390 a year, Managed WordPress Hosting is £69 a month or £690 a year, Accessibility Monitoring is £69 a month or £690 a year, Speed Retainer is £89 a month or £890 a year, and Uptime & Security Monitoring is £29 a month or £290 a year.

For details of the maintenance cycle behind the plans, including onboarding, backups and update checks, read how our website support works.