Website support from real UK engineers
One team that keeps your website updated, secure, fast and online, and picks up the phone when something breaks. Website support for UK businesses, without the ticket bots or the agency invoices.
Website support services for every part of your site
This page is the umbrella. Underneath it sits a full set of specialist services, and every one is delivered by the same small UK team, so nothing falls between suppliers.
Website maintenance
Updates, daily backups, security scanning and monitoring on a monthly plan. The scheduled discipline that stops most problems ever happening.
Learn moreWordPress support
Specialist help for the platform behind most UK business sites: plugin conflicts, white screens, updates and PHP compatibility.
Learn moreWebsite management
Fully outsourced webmaster service. We run content, hosting, renewals and reporting so you never think about the site at all.
Learn moreEmergency website fix
Site down or broken right now? £149 per incident, response within 2 working hours, no fix, no fee.
Learn moreSmall business support
Right-sized help for smaller UK firms that need a professional site but cannot justify an in-house webmaster.
Learn moreFree SEO checker
Not sure where your site stands? Scan any page free and see the issues holding back your Google rankings.
Run a free scanAn unsupported website costs more than a supported one
Real engineers who answer, not a ticket queue
A small UK team, not an offshore queue
You talk to the person who does the work
Most website help lines put a ticket bot and two account managers between you and anyone technical. We do not. When you need website help you reach a UK engineer who can open your site, find the fault and fix it in the same conversation. Plain English explanations, honest advice, and no upsell scripts.
- Named engineer who knows your site and its history
- Phone and email support, seven days a week on Professional and above
- Every fix explained in plain English, with prevention advice
Most incidents become non-events
Prevention first, rescue when you need it
Good support is mostly invisible: updates applied before they are exploited, backups tested before they are needed, slowdowns caught before Google notices. That is why our plans are built on website maintenance foundations, with monitoring that checks your site every minute. And when something does break at 4pm on a Friday, the emergency fix service exists for exactly that.
- 24/7 uptime monitoring on every plan
- Daily off-server backups, test-restored regularly
- Same-day emergency response on Professional, 2-hour on Premium
How visible is your website on Google right now?
Run our free SEO checker. It scans any page in about 30 seconds and shows the exact issues holding back your rankings.
Website support plans
Pick a plan, sign up online with Stripe, and onboarding starts today. Prices exclude VAT and every plan is monthly rolling.
Essential Care
For brochure sites that need to stay updated, backed up and online.
£59 /month
£590 /year
- Weekly core, plugin and theme updates
- Daily off-server backups
- 24/7 uptime monitoring
- Security scanning and hardening
- Monthly health report
- Email support, next business day
Professional Care
For business sites where downtime costs money. Our most popular plan.
£119 /month
£1190 /year
- Everything in Essential
- 60 minutes of development time every month
- Same-day emergency response
- Speed and Core Web Vitals monitoring
- Monthly accessibility scan
- Phone and email support, 7 days
Premium Care
For ecommerce and high-traffic sites that need a proactive team on call.
£249 /month
£2490 /year
- Everything in Professional
- 3 hours of development time every month
- Priority 2-hour emergency response
- WooCommerce and payment testing
- Quarterly SEO and conversion review
- Direct line to your engineer
All prices exclude VAT. Cancel monthly plans any time. Secure card and Direct Debit payments powered by Stripe.
Supported by the end of the week
Choose a plan and share access
Sign up online, then send your logins through our encrypted onboarding form. We secure every account and make sure you own all of them.
We audit, back up and baseline
A full backup first, then a written health check covering updates, security, speed and broken links, so you can see exactly what you are paying to improve.
Your site gets a team
Monitoring goes live, urgent fixes happen straight away, and from then on you send requests to one address and watch them get done.
Frequently asked questions
What do website support services include?
Ongoing help with everything your website needs after launch: software updates, security patches, backups, uptime monitoring, bug fixes, content changes and advice when you are not sure what to do next. With us it also includes a named UK engineer who knows your site, so you are never explaining the same problem twice.
How much does website support cost in the UK?
UK agencies typically charge anywhere from £50 to £500 a month depending on response times and included work. Our plans are £59, £119 and £249 a month excluding VAT, all listed openly on our pricing page, and one-off help starts at £149 for an emergency fix.
What is the difference between website support and website maintenance?
Maintenance is the scheduled work: updates, backups, security checks, done week in, week out. Support is the wider service wrapped around it: someone to call when a form stops working, advice on hosting or SEO, small changes and emergency fixes. Our plans include both, so you do not need two suppliers.
Can you support a website that another company built?
Yes, most sites we support were built by someone else. We run a takeover audit first: full backup, access secured in your name, and a written health report so you know exactly what you are starting from. We handle the handover with your old developer too.
Do I have to buy a monthly plan, or can I get one-off website help?
Both. If something is broken right now, our emergency website fix is £149 per incident with no fix, no fee. If you want problems prevented rather than cured, a monthly plan works out far cheaper over a year.
How quickly do you respond when something goes wrong?
Essential Care gets next business day email support. Professional Care adds same-day emergency response, seven days a week. Premium Care guarantees a 2-hour priority response. Uptime monitoring runs on every plan, so we usually know a site is down before the owner does.