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Contact Web Support Services
Speak to Web Support Services about a website problem, an ongoing support requirement or a technical project. Call 0208 088 8371 or email info@websupportservices.co.uk.
Send us a message
An engineer reads every message and replies by email.
Website support enquiries
Tell us what is happening on the site, what platform it uses if you know, and what you need to achieve. Useful detail might include the affected page, when the problem started, whether it happens for every visitor, and any error message you can see.
For ongoing maintenance, the most useful starting point is the type of site and how important availability is to the organisation. A brochure site may only need routine updates, backups and monitoring. A WooCommerce or high-traffic site usually needs closer attention to updates, checkout behaviour, performance and incidents. You can compare the current options on our website support pricing page.
If the question is about a planned change rather than a fault, explain what the site does now and what needs to be different afterwards. That distinction matters because a maintenance task, a hosting problem and a development change can show the same symptom to a visitor but require very different checks.
Urgent website problems
If a site is down, broken or behaving unexpectedly, avoid making repeated changes before the cause is understood. Plugin updates, DNS edits, PHP changes and restore attempts can remove useful evidence or make recovery harder.
Our Emergency Fix covers diagnosis and repair of one incident, with a response within 2 working hours. For suspected malware or a compromised WordPress site, see Hacked Site Rescue so the work can include malware removal, backdoor checks and post-clean security hardening.
Before you contact us
You do not need to prepare a technical report. A URL and a clear description of the symptom are normally enough to start a useful conversation. If the issue is intermittent, note roughly when it happened and what device or browser you were using. Screenshots of an error can also help, but never send passwords, recovery codes or payment card details by ordinary email.
If you want an initial technical check first, you can use our free accessibility checker, page speed checker or SEO checker. The results can help identify whether the next step is accessibility work, performance diagnosis or a wider technical review.
Existing clients
Existing clients can use the client area for support tickets. For general contact, call 0208 088 8371 or email info@websupportservices.co.uk.
Common questions
Answers to the questions we hear most about this.
How do I contact Web Support Services?
Call 0208 088 8371 or email info@websupportservices.co.uk. Existing clients can also use the client helpdesk.
What information should I provide about a website problem?
Send the website URL, a plain description of what is wrong, when you first noticed it and any error message you can see. If the issue is intermittent, include the device or browser involved if known.
What should I do if my website is down?
Avoid making repeated updates, restores or DNS changes unless you know the cause. Our Emergency Fix service covers diagnosis and repair of one incident and has a response within 2 working hours.
Can I run a check before contacting you?
Yes. The site includes free accessibility, page speed and SEO checkers that can give you useful initial information about a public web page.